Refund Policy

Last updated: September 10, 2024

Thank you for subscribing to Mailscout's services. We hope you are satisfied with our services, but if not, we're here to help.

1. Free Trial
   Mailscout offers a 30-day free trial for new users to experience the services before purchasing a subscription. During the trial period, users can cancel their subscription at any time without being charged.
2. Cancellation Policy
   Subscribers may cancel their recurring subscription at any time. Upon cancellation, your account will remain active until the end of your current billing cycle.
3. Refund Eligibility
   To be eligible for a refund, you must submit a request within 30 days of your subscription start date. Refunds may be considered on a case-by-case basis and are granted at the sole discretion of Mailscout.
   Refund requests can be made if you encounter technical issues that prevent you from using our service and that cannot be resolved by our support team. Proof of the issue may be required.
4. Process for Requesting a Refund
   To request a refund, please contact our customer support team at Contact Us. Include your account information, subscription details, and a brief explanation of why you are requesting a refund.
5. Refund Processing
   Once your refund request is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
6. Changes to Refund Policy
   Mailscout reserves the right to modify this refund policy at any time. Changes will take effect immediately upon their posting on the website.
7. Contact Us
   If you have any questions about our refund policy, please contact us at Contact Us.

Scenarios Where Refunds Would Typically Be Granted:

• Technical Issues: The customer experiences persistent technical issues that prevent them from using the SaaS product effectively, despite multiple attempts by the support team to resolve the problem.
• Billing Error: The customer was incorrectly charged due to a billing error on Mailscout's part.
• Misrepresentation of Features: The features or capabilities of the SaaS product were misrepresented on the website or during the sales process, and the product does not perform as advertised.